Successful audit at Brauhaus Spandau: Quality standards now digitally implemented

Spandau, April 2025 – The brewery in Spandau has reached an important milestone: The internal quality standards have not only been digitized but have now also been successfully reviewed as part of a comprehensive audit.

The focus of the audit was on the practical implementation of the digitized standards in the central areas of the brewery - the brewery, the adjoining hotel and in the kitchen. In particular, processes for quality assurance, hygiene, guest communication and operational organization were examined.

The audit was carried out by the experienced ISO 9001 auditor Frank Höchsmann, who expressed his appreciation to the entire team:

"The systematic digitization of the standards and their consistent application in everyday operations are impressive. The employees of the brewery have done a great job here."

Afterwards, Frank Höchsmann personally conveyed his congratulations to the management and the employees on the consistently positive results of the audit.

With the successful audit, Brauhaus Spandau is sending a strong signal for lived quality and modern business management - in the spirit of enjoyment, hospitality and reliability.

Digital support from HOTQUA

The entire process was accompanied by HOTQUA's digital quality management solution. The platform enabled the brewery to standardize efficiently, provide traceable documentation and communicate transparently within the team. This not only facilitated the implementation of the standards but also made them future proof.

Further information on digital quality assurance with HOTQUA can be found at www.hotqua.de.

DEHOGA Workshop on Telephone Rhetoric & Telephone Training

The following contents were taught:

Telephoning as a business card: Exercises

Telephone rhetoric and telephone etiquette

Phone Conversation Techniques and Tips

Data protection and problem areas

The Official Alphabet: Exercises

Participant satisfaction rate: 94%

Implementation of a quality management system in a Hamburg logistics company

The following processes and documents have been adapted to the logistics company:

Standard-compliant quality management manual (lean and efficient)

Documented procedures, ISO 9001 requirement

Processes and job descriptions

Checklists, documents, forms and templates

Workshop: Guest complaints 

Guest expectations in case of complaints

Justified & Unjustified Complaints

Conducting complaint discussions

Complaint avoidance

Guest Types and Closing Words

Guest and business correspondence

1. Building a Good Business Letter
2. Successful letter design according to DIN 5008
3. Tips for a good letter style
4. Correct form of address in speech and writing
5. Customer-oriented language
6. Meaningful punctuation
7. Avoiding possible errors
8. The new German spelling
9. To gender or not to gender?

Personal Success Planning or "Time Management Differently"

The following topics were addressed:

Contents of the training:

1. Catch time thieves, recognize time wasters

2. Personal success planning for everyday life

3. PEP instruments and aids

4. Golden time rules for more success

5. Motivation and satisfaction measurement

Auditing according to DIN EN ISO 9001 of a service company.

The following were examined:

1. The Quality Management Manual
2. The procedures and processes
3. The documents and checklists

The service company has passed the internal audit and can now be audited by TÜV.

Stress-free through life – with our stress management online course

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The basics of stress: What stresses us and why?

Identify stressors: Find your personal triggers.

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Healthy lifestyle: nutrition, exercise and more.

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Perfectionism and self-criticism: Letting go of what burdens us.

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Photo: Training participant Michael Dornemann (BiS operations manager), photographer Dirk Tonn (TonnPR)

Satisfaction level: 98%

DEHOGA – In-house Workshop on the Topic of Basic Service Course, on 10.01.2025

Contents of the training:

1. Legal bases in the catering industry
2. Guest expectations in the restaurant
3. Service types: European & American service
4. Serviceschritte: Pre-Service, Service, Post-Service
5. Beverage service: Non-alcoholic & alcoholic beverages
6. Gastronomic vocabulary
7. Golden rules of service in restaurants
8. Satisfaction level of the training participants: 79%