Sustainability & Environmental Protection
In-house training on sustainability:
- What is sustainability and environmental protection
- The three pillars of sustainability
- Global sustainability goals
- Guiding principles of sustainability
- Fields of action of sustainability
- Contents of a sustainability report
- Conclusions and recommendations
Degree of satisfaction of the participants: 90%.
Hygiene management according to HACCP
In-house training at the Hotel Stadt Löbau on the topic
Hygiene management according to HACCP / HACCP made easy
Contents of the training:
- Kitchen hygiene – requirements according to law
- Infection Protection Act and allergen training
- Work processes and work instructions according to HACCP[1]
- Checklists as a tool for HACCP verification
- Analysis of online kitchen tests
Satisfaction level of participants: 86%
[1] Hazard Analysis Critical Control Points / Risiko Analyse Kritischer Kontroll-Punkte
Marketing Basic Course
In-house training at the wellness and conference hotel centrovital on the topic
Marketing Basic Course / Introductory Course Marketing concept for hotels
- Contents of the training:
- Market Information & Market Analysis
- Market Trends & Market Forecast
- Marketing Goals & Marketing Strategies
- Offline and online marketing
Satisfaction level of participants: 92%
Code of conduct for trainees
DEHOGA training for trainees on the topic
Style and etiquette / HoGa Knigge
Contents of the training:
- Good behavior: What is contemporary?
- Greeting and salutation: Exercise
- Appearance and attitude: Exercise
- Manners and rules of communication
- Style and etiquette in the hotel and restaurant
Satisfaction level of participants: 97%
Quality Manager according to DIN EN ISO 9001
Inhouse training workshop on the topic
Quality Manager according to DIN EN ISO 9001 in
Hamburg, from 26-29.09.2022, with examination and
official certificate of CERTQUA (DIHK)
Contents of the training:
- Contents of ISO 9000 ff
- Business Process Management
- Auditing of service providers
- ISO vs. TQM / EFQM
- QM documentation for service providers
Satisfaction level of participants: 97%
HACCP In House training
City and Wellness Hotel centrovital Berlin Spandau
The following topics were dealt with:
HACCP made easy - Short introduction
Discussion of the monthly hygiene checks by HOTQUA:
- Order, cleanliness, cleaning plan
- Cooling equipment
- Fly screens
- Trash can with lid
- Work surfaces, cutting boards
- Tools, utensils
- Shelves, shelves
- Lighting
- Drain
- Washbasin
Correct telephony / guest-oriented telephone behaviour
Inhousetraining 4* S Wellness- &Stadt-Hotel centrovital in Berlin Spandau
Correct telephony / guest-oriented telephone behaviour
Contents of the training:
- Making phone calls as a business card: exercises
- Phone rhetoric and phone etiquette
- Telephone conversation techniques and tips
- Data protection and problem areas
- The official alphabet of letters: exercises
- Level of satisfaction of training participants: 95%
- Photo: Fotolia and Luise Guesgen
Rules of conduct in the hotel and restaurant
Inhousetraining 4* S Hotel centrovital in Berlin Spandau
HoGa-Knigge / Rules of conduct in the hotel and restaurant
Contents of the training:
Good behavior: What is contemporary?
Greeting and salutation: Exercise
Appearance and attitude: exercise
Manners and communication rules
Style and etiquette in the hotel and restaurant
Photo: Dana Tentis
Guest Complaints & Complaints
Inhouse Training into the Wellness- &Stadt-Hotel centrovital Berlin Spandau
Contents of the training:
- Guest expectations in case of complaints
- Justified & unjustified complaints
- Conduct professional complaint discussions
- Complaint avoidance tools and recommendations
- Participant satisfaction rate: 97%
- Photo: Pixabay
Rhetoric & Communication
Inhouse Training 4* S Wellness & City Hotel centrovital, BerlinSpandau
Rhetoric & Communication
Contents of the training:
- Rhetoric as a success factor
- Rhetoric and communication
- Rhetoric techniques and instruments
- Speech phases and speech structure
- Rhetoric exercises and recommendations
- Photo: F. Höchsmann
- Participant satisfaction rate: 98%
Quality management audit preparation according to ISO 9001
Quality management according to ISO 9001:2015
Training of employees
Internal document review
Internal audit
Management review
Internal Audit Report
Fixes and improvements
Preparation for the 2nd surveillance audit
Photo: F. Höchsmann (employee of Marc Welch)
Cornell Lodging Outlook Berlin
3rd Cornell Lodging Outlook Berlin
Friday, 01 July 2022 - 2.30 pm until 7.00 pm
Hotel Adlon Kempinski Berlin
VISION. Hospitality. Leadership
Agenda: Andreas Martin - Moderation
2.30 pm Welcome Coffee
3.00 pm Vision. Hospitality. Leadership.
Gabriele Maessen, CHS German Chapter President
3.10 pm Market Analysis (in English)
Jakub Klimczak, STR und Niels Schroeder, Fairmas
Foto: F. Höchsmann
3.30 pm The Great Resignation: Where is the leadership we need in challenging times?
Michael Nowlis, University of Cambridge
5 minutes of fame dailypoint™ - Premium Sponsor
4.40 pm Führung mit Haltung (in German)
Friedrich W. Niemann (MCH) im Gespräch mit Cristina Bastian (PRessence)
5.30 pm Panel Discussion: Female Leadership 2022 (in German)
Karin Teichmann, Geschäftsführerin EUREF AG | EUREF-Campus 3
Gabriele Maessen, COO ARCOTEL Hotels
Felizitas Denz, Hotel Manager east group
Anna Wenzelmann, Director of F&B Hotel Bayerischer Hof München
Andreas Martin (Moderator), PKF hospitality group
6.30 pm Networking Reception
7.30 pm Celebration Dinner "The 100th Cornell SHA Anniversary"
Consultant day on sustainability with TÜV Thüringen
1. Sustainability issues in the company
Implementation, implementation and documentation based on examples
Carbon Foodprinting, Eco-Balance, Sustainability Report
2. ZNU Standard of Sustainable Management
Further development of existing systems
Certification requirements of the ZNU standards
3. Business Continuity Management according to ISO 22301
Ensuring operability, protecting operational processes
Emergencies, blackout, storms, image-damaging impacts
4. Exchange of experience between participants
Further training as a quality auditor ISO 9001
OBJECTIVES of the QA seminar: The participants....
- know the service-specific implementation of ISO 9001
- know the components of audit programs
- know the procedure for checking QM documents
- can carry out audit planning
- know the procedure in the audit execution
- know the requirements with regard to conducting discussions in audit situations
- know about critical conversation situations in auditing
- can deal with critical conversation situations
In-house training on data protection
General Data Protection Regulation
Contents of the training:
- Personal data
- Technical and organizational measures
- Data Protection Officer and Data Protection Management
- Data protection processing and data protection impact assessment
- Data protection for employees and data protection breaches
- Data protection checklists and data protection information
- Photo: Fotolia
Strategy development for digital marketing
In-house training on the topic:
Strategy development for digital marketing
by HOTQUA and GHI with HOREKA Marketing
✓ Kick-off meeting for orientation
"Vision, target group, competition, offer, positioning"
✓ Analysis of existing channels
✓ Written strategy development for the future digital
Marketing for Hotqua and GHI
Photo: Fotolia
Sustainability and environmental protection
Contents of the training:
- What is sustainability and environmental protection
- The three pillars of sustainability
- Global Sustainability Goals
- Guiding Principles of Sustainability
- Fields of action of sustainability
- Contents of a sustainability report
- Final consideration and recommendations
- Satisfaction of training participants: 97%
Photo: F. Höchsmann
Onlineworkshop Quality Management ISO 9001
Online workshop on quality management; Objective................
The participants....
- know the background of the auditing
- know the process and the procedure for the
- Auditing of quality management systems according to DIN EN ISO 9001:2015
- know the background of business process management / GPM
- know the essential contents of the GPM and can use GPM
- can identify quality indicators and are aware of the problems involved in defining quality indicators
- know the topic of leadership with goals and the procedure for evaluating the effectiveness of a QM system
- know the essential contents of Total Quality Management and the procedure for implementing TQM
Workshop Human Resources Management
Contents of the workshop:
•Introduction: goals, self-assessment test
•Personnel requirements planning: Quanti & Quali
•Personnel integration & personnel deployment
•Efficient leadership techniques & evaluation
•Self-motivation & employee motivation
•Closing remarks & recommendations / questions
Level of satisfaction of training participants: 97%
Motivation and self-management
Widynski & Roick GmbH | Niederlassung Brandenburg
The following topics were presented:
- Mitivation and self-motivation
- Self-management and time management
- Tasks, examples and exercises
- Degree of satisfaction of training participants: 90%
- Venue: Kongresshotel Potsdam
- Organisation: Coaching-Akademie-Potsdam
Quality Standards & Quality Management Online Workshop
In-house online workshop on quality management
and quality standards in the brewery in Spandau
The following topics were covered
- Quality management refresher DIN EN ISO 9001
- Value creation processes: beer brewing, restaurant, hotel, kitchen
- Applicable standards: restaurant, cuisine and catering, hotel and housekeeping
- Satisfaction of online training participants. 92%
- Photo: Brauhaus in Spandau
Service Quality Restaurant
- Online workshop on the topic
- Service quality from the point of view of the restaurant guest
- The following topics were discussed:
- Trends in gastronomy
- Quality elements: offer, service, ambience, price-performance ratio
- Service quality restaurant: First contact, Restaurant, Mise-en-place, Offer, Service, Staff
- Examples, exercises, online test restaurant
- Participants from Argentina, Chile, Germany, Colombia and Uruguay
- Satisfaction of the participants: 97%
Summary 2021
Summary HOTQUA Training & Further Education 2021:
In 2021, we conducted a total of 30 workshops with 315 participants from 85 companies.
- 70% of the courses were in-house online trainings and 30% face-to-face events.
- The most popular seminar topics were: 50% Sustainable quality standards and quality management; 35% hygiene management (HACCP) and 15% diverse topics: Data protection, cleaning and disinfection according to DIN 10516, conflict management and sustainable tourism strategies.
- The most popular workshop times were the 4th quarter (50%) and the 2nd quarter (30%)
- The face-to-face events took place in Berlin, Bielefeld, Brandenburg, Braunschweig and Löbau.
- The online participants came from Germany, Austria and Colombia.
- Languages: 55% German and 45% Spanish
- Publication of 15 textbooks in 5 languages: German, English, Spanish, Portuguese and Russian.
- Topics of the textbooks: Service quality, quality standards, personnel management, marketing and hygiene management.
- Foundation of the "German Hotel Institute" for our online courses for the hotel and restaurant business.