Quality representative according to ISO 9000

Entry into the QM system


  • This special course, with a focus on the professional introduction of complex quality management systems / QMS, informs participants about the background, prerequisites and perspectives regarding the introduction of a certifiable quality management system in an organisation.
  • This advanced training course ends with a final examination by Certqua (DIHK).
  • After passing the examination, participants receive a certificate from CERTQUA with the title "Quality Representative for Service Management" DIN EN ISO 9000 ff.

Contents of the QB further training:

  • The contents of DIN EN ISO 9000
  • The contents of DIN EN ISO 9001
  • The contents of DIN EN ISO 9004
  • Introduction to GPM / Business Process Management
  • Exam preparation & examination

Target group:

  • Specialists and managers from organisations and service companies who want to introduce quality management or review and improve the existing one.